Case Study: Procurement (Technology)

The Customer

Global Wireless Telecommunication Company

The Challenge

  • Introduce 2 new turnkey Value Added Reseller (VAR) programs to manage forward logistics, functional testing, and inbound QC of consumer devices and accessories from 6 different OEM produced worldwide for the Midwest and West regions.
  • Timely inspection of inbound devices according to specific end-customer order, reduce RMA inventory levels

Results Delivered

  • Reduced Reverse Logistics Order Cycle Time & Overall Costs
  • Reduced RMA Handling/Waste
  • Streamlined Supply Chain/Single Contact